Southern Charm Custom designs, LLC
Online store policy (Woven Art Collection)

Product:
All images seen in our online store are of the product design not the actual product. The product you order will not look exactly like the design seen in our online store. Slight color variations may be possible.

Shipping:
We Ship to all states within the U.S. and some provinces with zip codes such as Puerto Rico, we will ship outside the U.S. or to APO or FPO address's at the customer's expense, to order a product to be shipped outside the U.S. or to APO or FPO please call us at 877-312-1472. Most orders are shipped via UPS ground service, however we do use other carriers such as FedEx. Under some circumstances we use Priority Mail, First Class Mail and Parcel Post. Some orders will arrive as multiple shipments. We ship from our location and warehouses, therefore sometimes merchandise is shipped from different locations depending on what you order. Shipping charges are based on weight and size. Shipping charges which are calculated during shopping cart input, base on these variables, are included as a "Shipping Subtotal". This "Shipping Subtotal" is based on UPS ground service or equivalent.

Merchandise return:
Return Policy: - Items purchased from Southern Charm's online store may be returned within 40 days of the order processing date (NO RETURNS ON PERSONALIZED ITEMS OR ITEMS BEGINNING WITH "SCP" IN THE STOCK NUMBER WILL BE ACCEPTED UNLESS DAMAGED see below). No returns will be accepted after 40 days of the order processing date. All returned merchandise must be new and unused, and in saleable condition, preferably in the original packaging. Approved returns will be credited back to the original credit card used to make the purchase minus shipping charges. Return shipping costs are the responsibility of the buyer, with the exception of defective merchandise. Shipping will be reimbursed for defective merchandise in the form of a delivery service call tag pickup or a credit applied to your charge card used to make the original purchase. To return merchandise contact us via telephone at 877-312-1472 or via email at southerncharm@southernchrm.com for authorization. Returned merchandise may be shipped via UPS, FedEx or the U.S. Post Office. If you use the U.S. Post Office ask for delivery confirmation for tracking purposes. With the U.S. Post Office you may also want to insure the package, depending on value. Lost or damaged returns are not the responsibility of Southern Charm Custom Designs, LLC and reserves the right to refuse return of any merchandise if our return policy and procedure are not followed. This right of refusal includes shipping of the merchandise back to the buyer, with shipping costs being charged to the buyer of the original purchase.

Lost Orders, Shortages, Wrong Item:
If you have placed an order and have not received it in a reasonable period, or the merchandise received is incorrect, please contact us at 877-312-1472 or via email at southerncharm@southernchrm.com and we will try to trace your order.
Orders lost, stolen, missing or damaged during shipping or after shipment has been delivered is not the responsiblity of Southern Charm. Lost, stolen, missing or damaged items must be reported to the carrier by the customer.

Damaged Merchandise:
When a shipment is received please inspect for damage. If there is exterior damage to the package, if possible, please notify the carrier before he leaves the package at your premises. Contact us immediately in the case of damaged merchandise at 877-312-1472 or via email at southerncharm@southernchrm.com and we will assist you in filing a claim with the carrier. Do not return damaged merchandise without contacting us first. Southern Charm is not responsible for damaged items that are damaged by carrier during shipping.

Order Number:
After you have completed selection of all your merchandise and checkout via secure payment or printout of order for U.S. mail or Fax, your Shopping Cart Order Number will be displayed. Please be certain to record that order number in the event there is a problem with the order you have submitted.

Order Processing:
Upon receipt we process all orders within 48 to 72 hours for shipment unless otherwise noted at product selection. All orders are transmitted to us immediately and processed. Orders paid for by personal check may be delayed for shipment until clearance of the personal check.

Out of Stock Procedure:
Out of stock merchandise will display an out of stock notification via our shopping cart. To the best of our knowledge this is accurate at the time of your shopping and purchase. If an item that you have ordered is found to be out of stock your order will be placed in a backorder status and you will be notified of this via email with a text attachment providing detail information and the backorder due date. Backorders will be processed for shipping on the Backorder Due Date. Delivery time from that date is 8 to 10 business days. Orders that have a backorder due date of 30 days or less will be charged for the total order cost at the time of order placement. Orders that have a backorder due date of more than 30 days will not be charged until the backorder is processing for shipping.